TERMS & CONDITIONS
Please read this information carefully as it contains important details about our store policy that may apply to you.
PUFF 2 GO, customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our products are carefully hand inspected before leaving our warehouse.
ATTENTION !
WARNING] Refunds WILL NOT be issued ! [WARNING]
PAYMENT TERMS
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.
REPLACEMENTS & EXCHANGES !
We take great pride in our product and it is 100% guaranteed. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 3 – 5 business days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the PUFF 2 GO Distribution Center.
PUFF 2
GO, at its sole discretion, may exchange products under the following conditions:
Requests must be made within 5 business days of receipt of product(s).
Any exchange request after 5 business days will not be honored.We will not accept any merchandise which has been used or altered in any way.
Product must be exchanged for something of equal or greater value.
No refunds will be permitted.
In order to process an exchange , the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
CANCELLATION !
IF YOU CANCEL YOUR ORDER PRE-PROCESSING OR SHIPMENT WE WILL IMMEDIATELY REFUND ALL FUNDS BACK TO YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE EVERY PAYEE HAS DIFFERENT POLICY SO PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR CANCELLATIONS AND OR REFUNDS TO PROCESS BACK TO YOUR METHOD OF PAYMENT
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS !
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
LOST SHIPMENTS !
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending USPS’s investigation of the situation.
[WARNING] PUFF 2 GO will not resend or refund a package that shows DELIVERED on USPS tracking.[/WARNING]
PRODUCT AVAILABILITY !
If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.